couriers-mile:

I am not advising anyone of anything or speaking on behalf of any company, you didn’t hear this from me, and with that said: if you paid for a product like a fancy canvas bag from Bethesda and you did not receive a product that matched the description of what you were promised, and the company will not refund you, you have the right as a customer and as a cardholder to contact your bank and dispute the charge on your account through the bank to get your money back that way.

Typically you have 4 months from the date you received the merchandise to dispute its quality.

Just saying.